November 29, 2007
November 20, 2007
Outstanding Customer Service...
Well about the time our home machine died, her MP3 player started acting weird, but I couldn't mess with it since we didn't have the computer. Once we got the new machine, I started messing with it... read through posts in various forums on what I needed to do for the error she was getting (db mismatch).
I finally contacted their Tech support to find out how to format the player since that seems to be the only way to fix it. I copied the file with her songs off the player to our computer, and followed their directions. No luck. They were very patient and very clear in the steps I needed to take as we tried to reformat it about 3 different ways. Finally, I was done.
I sent another email (that was the only way to contact them...) saying that after trying everything they suggested it still wasn't working and what were my options... they told me that if it was with in 30 days of purchase I could take it back to the store. I explained that it was outside of the 30 days, I didn't still have the receipt but that it was within a year. They replied and said they would need some information from me (date of purchase, where purchased, and some personal info) and they would send me a RMA (return merchandise authorization). I sent what they needed, and they sent me a RMA # and a UPS pick up slip.
They paid to return it to them, they replaced it, and shipped it back to me. I got it back today... when I sent it to them, all I sent was the player... they sent me back a new player, a set of ear buds, a lanyard, a battery, and the USB cord to connect it.
Way more than I was expecting. I have to say, to find a company that is willing to make sure their customers are happy, and stands behind their product the way they have is very nice.
November 15, 2007
Need College advice....
I never went to college (well I went to the community college, but that's not the same) so I have no idea what to look at/for. I know they are going to be selling the school, but what should I look for to see past the hype? What types of questions should I ask?
Kay is very excited, I am very nervous. Don't tell her, but I'm not sure I want her to go away for school... I'm going to miss my baby....
November 07, 2007
Yesterday, I was very sad and upset.
Today I am angry. I am angry that she should have to be sick. That she should have to fight. I am angry that it's not fair.
I have been thinking of her non-stop.
Please lend her some of your strength and hope and light a candle for her. Click here to show her that she can be strong enough to keep fighting. That you are also saddened that anyone has to fight this fight. That you are angry that she has to be sick.
Thanks... and keep her in your thoughts...